Refund & Returns Policy

Last Updated: September 1, 2026

At GreenLife Bliss, we want you to be happy with your purchase. If there is an issue with your order, please contact us as soon as possible so we can review the matter and help resolve it.

1. Eligibility for Returns

We may accept returns or provide a replacement where:

You received the wrong product.
Your order arrived damaged or defective.
You received an incomplete order.
The product you received is materially different from what you ordered.

To be eligible for a return or replacement, you must contact us within 48 hours of receiving your order.

For hygiene and safety reasons, opened, used, or tampered-with personal-care products cannot normally be returned or exchanged, unless the product was defective, damaged, or incorrectly supplied.

2. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, defective, or incorrect, contact us within 48 hours and provide:

Your order number
Your name and contact details
A description of the issue
Clear photos or videos showing the product and packaging, where applicable

Our team will review your request and determine whether a replacement, refund, or another appropriate solution is available.

3. Non-Returnable Items

For health, hygiene, and safety reasons, the following generally cannot be returned once opened or used:

Body lotions and other skincare products
Soaps and personal-care products
Confectionery and food products
Products that have been opened, used, damaged, or tampered with after delivery

This does not affect your rights where a product is defective, unsafe, damaged before delivery, or otherwise does not meet applicable consumer-protection requirements.

4. Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

If the order has not yet been processed or dispatched, we may be able to cancel it.

Once an order has been dispatched or delivered, cancellation may no longer be possible, particularly for products that cannot be resold for hygiene or safety reasons.

5. Refunds

If your refund request is approved, we will inform you of the applicable refund process.

Refunds may be issued through the original payment method where reasonably possible. The time it takes for a refund to appear in your account may depend on your bank or payment provider.

We may request additional information necessary to process a refund securely.

6. Replacements

Where appropriate, we may offer a replacement instead of a refund.

If a replacement is approved, GreenLife Bliss will arrange the next steps with you. Replacement availability may depend on product stock.

7. Delivery Charges

Where an item was delivered incorrectly, arrived damaged, or was defective before or upon delivery, GreenLife Bliss will determine the appropriate treatment of reasonable return or replacement delivery costs.

Where a return is requested solely because of a change of mind, any applicable delivery or return costs may be the customer’s responsibility.

8. Refunds for Undelivered or Failed Deliveries

If an order cannot be delivered because of an issue attributable to GreenLife Bliss or our delivery arrangements, we will review the order and determine whether a replacement delivery or refund is appropriate.

If delivery fails because incorrect or incomplete information was provided by the customer, or because the customer is unavailable to receive the order after reasonable delivery attempts, additional delivery charges may apply before another delivery attempt is made.

9. How to Request a Refund or Replacement

To request a refund, return, or replacement, contact us at:

GreenLife Bliss
35A, Association Avenue, Ilupeju, Lagos, Nigeria
Email: info@greenlifebliss.com
Phone: 09132323843

Please include your order number and explain the reason for your request.

We will review your request and let you know the next steps.

10. Our Commitment

Nothing in this Refund & Returns Policy is intended to limit any rights or remedies that you may have under applicable Nigerian consumer-protection or other applicable laws.

GreenLife Bliss reserves the right to update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Refund and Returns Policy